I took my Allez in last week for a service at Bike Plus. Ordinarily I use GB Cycles but Bike Plus is a sister company and it was easier for me to park on my way to visit some friends.
The gears weren’t shifting well and the bike hasn’t been serviced professionally since I got it. I’ve generally worked on it myself but I thought a full service would do it some good heading into winter. I must have picked up a puncture in the morning, prior to dropping the bike off as the front tyre was flat when I put it on the car.
I dropped the bike in and agreed to the £120 full service, explaining that I’d punctured that morning and would like a new tube put in whilst the bike was being worked on.
I collected the bike yesterday and all seemed well so I decided to go for a ride. I got 2 miles down the road before the front was flat again and so had to change the tube. I was so annoyed, I just returned straight home. It was my only real chance of a decent ride this week so I was even more fed up.
I called Bike Plus to see if they’d changed the tube to be told the mechanic put air in it and it seemed to stay up so they thought they’d save me a few pounds by not changing the tube. Now, I’m no mechanic but in all the years I’ve been puncturing tyres, I’ve never seen air repair a tyre. Generally, when a tube gets a puncture, it needs to be repaired or replaced. I wouldn’t have minded so much if I had been told this when I collected the bike as I’d have changed the tube myself, prior to going out or even if the shop had said “you know what, we screwed up.” Instead, I get a shrug of the shoulders and a “not bothered” attitude.
I won’t be using them for a service again……
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